1. Overview : This Refund and Cancellation Policy outlines the terms under which users may cancel bookings or request refunds for services purchased through the AskRumi platform.

2. Aura Scan Booking Cancellation : Users may cancel their aura scan appointment within the time window specified at the time of booking. Cancellation requests made within the allowed period may qualify for a refund or rescheduling.

3. Late Cancellations : If a cancellation request is made after the permitted window, after the scheduled scan time, or once the scan has been completed, the booking may be considered completed and will not be eligible for a refund.

4. Rescheduling : Users may request to reschedule their aura scan appointment depending on slot availability and service provider policies.

5. Refund Processing : Eligible refunds will be processed through the original mode of payment whenever possible. Refund processing timelines may vary depending on the payment provider and may take 5–10 working days.

6. Digital Services : Interpretations, AI explanations, or digital services provided through the application may not be eligible for refunds once delivered.

7. Product Purchases : If physical wellness products such as crystals or meditation stones are offered through the platform, product-specific return policies may apply and will be communicated at the time of purchase.

8. Exceptional Circumstances : AskRumi reserves the right to evaluate refund requests in exceptional cases including technical errors, payment issues, or service disruptions.

9. Policy Updates : AskRumi may update this policy from time to time. Continued use of the platform indicates acceptance of the updated policy.